A clear starting point for households, sole traders, and small businesses that need practical help before deciding whether anything ongoing is needed.
Useful for one-off fixes, Wi-Fi and device issues, Microsoft 365 problems, setup work, and jobs where you want a calm second pair of eyes rather than a sales pitch.
One-off support is welcome, with no push into a contract.
Clear starting rates before work begins, with remote from £30/hr and onsite from £40/hr.
Direct support from WITS, with weekday evenings and arranged weekend slots when needed.
This page is for first-time customers who want a straightforward route into WITS. It suits one-off requests, urgent follow-up questions, and situations where the issue needs to be understood properly before any work is booked.
Examples of the work people often bring to WITS before any longer-term support is considered.
Useful when a laptop, PC, or home-office setup has become unreliable or frustrating to use.
Good for the practical issues that stop devices talking to each other properly.
Useful for sole traders and small teams that need a fast, sensible route into support.
Pick the contact route that best matches how much context you already have and how quickly you need to move.
Best when you want to explain the issue clearly, include context, and attach screenshots or documents if needed.
Useful for quick questions, availability checks, or when you are still deciding whether remote or onsite help is the right route.
Helpful when the issue feels urgent or it will be easier to explain the basics out loud before the next step is confirmed.
Answer three quick questions before sending a message. WITS will reply by email with the clearest next step.
This helps route your request correctly and respond faster.
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