TeamViewer Remote Support
Need remote assistance? WITS can provide secure remote support using TeamViewer.
The TeamViewer download opens in a new tab so you can launch it, then return here or contact WITS when you are ready.
This page is for remote support sessions arranged with WITS. Download and open TeamViewer, then provide your TeamViewer ID and password only when asked to begin.
Use TeamViewer for remote support only when you are ready and WITS has confirmed the session with you.
Keep TeamViewer open and share the ID and password only when WITS asks for them.
You stay in control of the session throughout and can end the connection at any time.
How remote support works
- Download and open TeamViewer.
- Contact WITS when you are ready.
- Provide your TeamViewer ID and password so the session can begin.
- Stay at your device while support is carried out.
Before the session starts
A quick check before WITS connects helps the session run smoothly.
- Make sure your device is switched on, unlocked, and connected to the internet.
- Keep TeamViewer open so the session details remain visible.
- Have a phone or email contact route ready in case the session needs to be coordinated alongside the remote work.
What WITS will ask for
Only the details needed to start the TeamViewer session are required.
- Your TeamViewer ID.
- Your TeamViewer password.
- A short summary of the issue you want help with.
Reassurance
Remote support sessions are only started with your permission and can be ended by you at any time.
Need help getting started?
If TeamViewer is not installed yet, if the download is blocked, or if you would rather talk it through first, contact WITS and the right next step will be confirmed with you.